Stop Google Chrome opening Office files using Google Documents

How can I configure Google Chrome to stop trying to open PowerPoint and other document files using Google Documents? I work behind a firewall, and Google Documents cannot access the files anyway. Google Chrome just gives me an error instead of just downloading the files? I get the following error:

Sorry, we are unable to retrieve the document for viewing or you don't have permission to view the document.

15.1k 9 9 gold badges 55 55 silver badges 58 58 bronze badges asked Feb 7, 2011 at 9:52 379 3 3 gold badges 7 7 silver badges 15 15 bronze badges

4 Answers 4

In Chrome you need to go to the Extensions panel and disable "Docs PDF/Powerpoint Viewer (by Google)."See instructions below.

  1. Open Chrome
  2. Select "Window" in the Menu bar, and then select "Extensions"
  3. Disable or uninstall the "Docs PDF/Powerpoint Viewer (by Google)" extension.
  4. Restart Chrome

In Windows XP/Vista/7:

  1. Open Chrome
  2. In the address bar type in the following: chrome://extensions
  3. Disable (or uninstall) the "Docs PDF/Powerpoint Viewer (by Google)" extension.
  4. Restart Chrome

When opening documents in Chrome, your local programs (Word, Excel, PowerPoint, Adobe, etc) will now open your documents instead of Google Docs.

answered Feb 14, 2018 at 1:40 121 3 3 bronze badges

Click the (gray) wrench in the upper right corner of Chrome, select Options, select the "Under the Bonnet" tab, check the "Ask where to save each file before downloading" checkbox (if it isn't checked) under Downloads, and, if needed, click the "Clear auto-opening settings", also under Downloads. If this button is grayed out (disabled), it probably means you haven't specified any opening settings yet.

If these steps do not help, you might want to read (for example) the comments/answers at this link (which I tried to sum up above), there are further options (like manually editing Chrome's preferences file etc)

answered Feb 7, 2011 at 10:53 OpaCitiZen OpaCitiZen 111 2 2 bronze badges

seems that your suggestion does something a bit different to what I want. I have already set my download location to a directory where I'd like to have all files downloaded to. (I don't want to specify the directory for each file) I'll try to check the link you provided though. thanks

Commented Feb 7, 2011 at 12:39

This is very simple, just need to follow the attached image:

Steps to remove DOC file auto-open settings for Chrome

answered Aug 12, 2014 at 13:22 Reza Mamun Reza Mamun 402 1 1 gold badge 4 4 silver badges 8 8 bronze badges

Whilst this may theoretically answer the question, it would be preferable to include the essential parts of the answer here, and provide the picture for reference.